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Privacy Policy

Your privacy is important, and we are committed to protecting it.

This privacy policy applies to your account information and the data created in the course of using Transcelestial’s products and services.

Information that we collect about you

We may collect, use, store different kinds of personal data about you which we have outlined below:

  • Account & Profile Data
    includes your username and password, name, email id, purchases or orders made by you, preferences, feedback and survey responses.
  • Contact Data
    includes billing address, email address and telephone numbers
  • Transaction Data
    includes details about payments to and from you and other details of products you have purchased from us including the type of transaction.
  • Technical Data
    includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site.
  • Usage Data
    includes information about how you use our Site, products and services.
  • Content Data
    includes any content which you create/use on the Site such as comments and other text or images that contain personal data.
  • Information received from other sources
    We receive information about you when you integrate or link a third-party service with our product.The information we receive when you link or integrate our product with a third-party service also depends on the settings, permissions and privacy policy controlled by that third-party service.
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How we use your personal data

We will use the personal information we collect, and may share such personal information with other entities (such as service providers) for:

  • To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the product related services.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Gather broad anonymous demographic data (such as the number of visitors from a geographic area);
  • Communicate with you in relation to our products and any other offers we provide from time to time;
  • Co-operate with any government, industry or regulatory authorities.

How we share your information with third parties

Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.

Links to Third-Party Sites: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.

Third-Party Widgets: Some of our Services contain widgets and social media features, such as the Twitter “tweet” button. These widgets and features collect your IP address, which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Cookies: Our Site uses cookies and similar technologies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and allows us to improve our Site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Software & Data security: We take appropriate security measures to protect Transcelestial against unauthorized access to or unauthorized alteration, disclosure or destruction to user’s data. These include internal reviews of collection, storage and processing practices and security measures. We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

In order to safeguard your data created, we automate multiple data backups that may contain your account information. All the backups are securely stored using encryption.

Your legal rights over your data

You have the following rights under data protection laws in relation to your personal data:

  • You may request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • You may request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • You may request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to hold or process it.

If you need more detailed information about our privacy practices, use our contact form https://www.transcelestial.com/contact-us/.

We may occasionally update this privacy policy in this page. Most changes will be minor and will be based on the service features and requirements.

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Dereck QuinlanManaging Director, Mavenir

“The launch of this new demonstration site provides an alternative Transmission Solution for a new way to connect our digital future. As operators upgrade their infrastructure to cater to growing demand, wireless lasers provide a much needed alternative to both fronthaul and backhaul transmission. Mavenir is proud to join Transcelestial in achieving this milestone.”

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Dr. Ray KirbyProfessor and UTS Tech Lab Centre Director, UTS (Australia)

“UTS Tech Lab is proud to partner with Transcelestial to launch this public demonstration site and to support the team as they make a significant breakthrough in global connectivity innovation. We are committed to fostering university and industry collaboration to deliver real-world solutions.”

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HP LeeManaging Director, Teleplex Solutions Sdn Bhd.

“In Malaysia, connecting the last mile for rural areas remains a challenge for both government and enterprises, due to having to deal with difficult terrain when laying fiber cables. Partnering with Transcelestial means that we can offer a solution that enables total wireless connectivity using laser communications to reach out to the previously unreached, and also provide a less-costly alternative for fast connectivity in urban settings.”

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Mash KhanCEO, LinkQuest FZCO

“The UAE currently faces two essential communication hurdles: spectrum congestion and network outages. Transcelestial wireless laser comms offers the best solution to address these head-on, being spectrum-free and not susceptible to fiber-related downtime. Partnering up means we can offer a less costly, time-saving alternative to customers whose connectivity plans are delayed by fiber cuts or right-of-way issues, often caused by fiber cables that can take months to resolve.”

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Hendra LesmanaCEO, NTT Indonesia Technology

“Network-connected device types are multiplying, bringing important implications for the ecosystem of wired and wireless technologies, products, and services that will provide a foundation for tomorrow’s digital economy. This creates new demands for connectivity. Our new partnership with Transcelestial will combine the best of advanced technology and services and help our clients in Indonesia achieve secure and high-speed connectivity to fuel their innovations and gain competitive advantage.”

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Batmunkh KhurelbatCEO, BestComputers

“Transcelestial’s wireless laser communications fills a gap for our customers who need an alternative to fixed-line infrastructure. This partnership with Transcelestial diversifies our portfolio offerings to ensure that we can truly uplift all Mongolians who lack access to high-speed connectivity.”

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Jason KhuaGeneral Manager, Synetcom

“Campus environments face scaling challenges when trying to improve the quality of connectivity between buildings that are far apart. Currently, organisations only have two viable options – the first is deploying fiber cables which comes with a dollar and time cost to set up, the second is radio frequency-based solutions which are subject to interference from other channels and they lack security assurances. With Transcelestial’s technology, organisations get the best of all worlds – performance, quick to deploy and cost-effective, and without having to sacrifice quality connectivity for security.”

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Tony SoGeneral Manager, Cyber On-Air

“Always-on connectivity has become more important than ever and solutions like Transcelestial’s offers a very strong value proposition for Cyber On-Air’s customers. We were impressed by the performance of their wireless laser technology, which also catered to environmental conditions specific to Hong Kong’s market, like monsoon seasons.”

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